Returns & Exchanges
At Milola, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for most items in their original condition. Please note that custom-made furniture and bespoke items are generally excluded from our standard return policy.
Initiate Your Return
Contact our customer service team via email or our contact form within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components, manuals, and protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at an authorized shipping point, or coordinate a professional pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse team inspects the returned goods and confirms they meet our quality standards, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing